Since 2011, having built 100+ communities, wikis, knowledge-bases, partner portals, websites, blogs, we found that most enterprises struggle to put content in the hands of the end user. With multiple silos of information created by disparate teams, we saw search as one possible solution to unify diverse content sources and provide a seamless user experience. Over the course of many client engagements, we built federated search solutions – leveraging both database and full text search engines – that saved enterprises millions of dollars in case deflection and sales cycle acceleration.
In 2016, we evolved to SearchUnify – an AI-driven search solution that was created to help businesses harness the true power of enterprise search. SearchUnify leverages multi-platform search, natural language processing, content gap analysis, manual search optimization, access control and other entitlements to provide smart suggestions, relevant results and a higher engagement rate on your community.
On top of that, SearchUnify can power your search within 24 hours since it has inbuilt connectors for most content sources (and we continue to add more).
Since Grazitti’s inception in 2008, we have served the needs of global enterprises in marketing, sales and support. Our products and services have helped over 1000 customers – including several Fortune 500 companies – build their web presence, automate marketing and sales, and streamline support.
Over 350+ experts at Grazitti – including many MVPs and trained professionals – help our customers drive demand, improve customer experience and engagement, increase CSAT, and reduce support costs.
We are partners with renowned technology pioneers like Salesforce®, Lithium, Microsoft, Google, Optimizely, Marketo, Acquia, Shopify, Adobe, and Alteryx amongst many others.
GVP - Customer Support & Advocacy, Marketo
SVP, Global Customer Support & Success, Rubrik
CEO, Grazitti Interactive