Agentic AI for Enterprise Customer Support
Optimized, Autonomous, Trusted and Proven to Deliver Results
Deploy autonomous AI agents that resolve issues, optimize support operations and deliver measurable CX outcomes—trusted by global enterprises and recognized by leading analysts and G2.
Embed Agentic AI Across Your Enterprise
Leverage Unified Data
Select Optimal Models
Forge Operational Resilience
Ensure Ethical Autonomy
Deploy with Confidence
AI Agents Engineered for Your Business Functions
IT
AI-powered agents for proactive IT support and infrastructure monitoring—resolving incidents faster, enhancing security, and ensuring uptime.
Marketing
Drive higher ROI with AI agents that power hyper-personalized campaigns and real-time performance optimization.
Customer Support
Deliver exceptional support with scalable Agentic AI-faster resolutions, higher CSAT, and lower operational costs from first contact to close.
Sales
Accelerate your sales funnel with AI-driven lead qualification, deal acceleration and actionable insights for smarter selling.
Human Resource
Transform HR with intelligent agents that optimize talent acquisition, boost retention, and enable data-driven workforce management.
AI Agents for Customer Support
A versatile, secure, cloud-hosted ecosystem of prebuilt AI Agents that leverage SearchUnifyFRAG™ and 100 out-of-the-box tools to unify data and integrate CRUD capabilities to the system. Automates self-service, augments support workflows, and deepens customer engagement, all while holistically elevating enterprise support operations and boosting efficiency.
AI Workflow Automation Agent
Enables intelligent handoffs and context-rich routing to streamline collaboration between AI agents and human teams for a unified support experience.
AI Feedback Analyst
Aggregates feedback and turns into actionable insights by analyzing trends, fueling product decisions and closing the loop on customer voice.
AI Proactive Support Agent
Anticipates customer needs with early alerts, proactive trend analysis and targeted interventions that boost retention and loyalty.
SearchUnify Agentic AI Suite Architecture
At the core of the SearchUnify Agentic AI suite is the capability to achieve end-to-end execution of tasks within enterprise business functions. Its purpose-built AI agents seamlessly exchange data, coordinate through distributed orchestration, and dynamically negotiate via MCP protocols: enabling complex, multi-step task execution both individually and collectively.
Transform Customer Support Outcomes to Drive Higher CSAT
Enhance Self-Service Experience
Deliver Empathetic AI Support
Augment Support Efficiency
Sustain Service Excellence at Scale
Fuel Knowledge-Centered Support
Maximize Customer Service ROI
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Automation Anywhere, a global leader in robotic process automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles and customizable prompts to meet real-time support needs more effectively.
Key Outcomes:
Accelerated knowledge delivery, reduced content creation effort and enhanced support team productivity.
57%Boost in knowledge creation
37%More contributing agents
46%Cut in publishing time
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Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation and gained real-time insights into customer sentiment, achieving faster resolutions and a more empowered support workforce.
Key Outcomes:
Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.
77.5%Increase in Total Closed Case Volume
92.7%Decrease in First Response Time
16%Increase in Agent Productivity
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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify’s Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.
Key Outcomes:
A surge in self-service resolution and a boost in CSAT, with improved agent efficiency, faster case closures and same-day resolutions.
98%Self-Service Resolution Rate
5%Higher CSAT
9%Higher Same-Day Resolution
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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.
Key Outcomes:
An increase in Academy content views, stronger learner engagement and a streamlined user experience across the platform.
125.8%Growth in Academy Views
↑Improved Content Visibility
Actionable Insights
Industry Recognitions
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CHAMPION
in the Enterprise Search Emotional Footprint Report for the Fifth Consecutive Year (2022–2026)
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MAJOR CONTENDER
in Everest Group’s Enterprise Search Products PEAK Matrix Assessment 2026
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MAJOR PLAYER
in IDC MarketScape for General-Purpose Knowledge Discovery Software, 2025
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STRONG PERFORMER
in The Forrester Wave™: Knowledge Management Solutions, Q4 2024
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CHAMPION
in Enterprise Search Data Quadrant Report: 2024, 2025, 2026
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LEADER
in G2 Grid Report for Enterprise Search for six years
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GOLD MEDALIST
in Enterprise Search Data Quadrant Report: 2024, 2025
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Featured Resources
The AI Agent Adoption Playbook
Struggling to future-proof your support strategy with the right solution?
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Top 5 AI Agent Use Cases for Customer Support
From routine queries to complex escalations—support teams are...
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SearchUnify's Governance Layer
Struggling to future-proof your support strategy with the right solution?
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Workflow-Anchored Knowledge: Smarter Support in Action
AI knowledge agents embedded in workflows deliver context, speed, and precision to transform customer support.
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Agentic AI Driving Enterprise Intelligence Growth
Discover how Agentic AI suite & AI Knowledge Agent transform knowledge into real-time intelligence and enterprise growth.
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Modular Approach: A Smarter Way to Contact Center Automation
Building Smarter Workflows with AI Agents, One Step at a Time
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Case Quality Auditor You Can Trust: Continuous QA Across Every Closed Case
Case Quality Auditor You Can Trust Continuous QA Across Every Closed Case Learn How Agentic AI Redefines Support Quality Assurance Register Now Key Takeaways
Save My Spot
Agentic AI in Support: Elevating Your Support Website to Excellence
Beyond Deflection: Boosting CSAT and Case Quality with Autonomous Support
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Find. Assist. Act. The Future of Enterprise Support in One AI Suite
Elevate Efficiency, Ensure Compliance, and Deliver Superior Experiences
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SearchUnify Named a Leader in the 2024 IDC MarketScape...
Vendor assessment report on worldwide knowledge discovery software for external...
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SearchUnify Knowbler Named a Strong Performer in the...
A report on the 11 Knowledge Management Solutions that matter most and...
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SearchUnify Ranked No. 1 in 2024 Enterprise Search Emotional...
SearchUnify is Numero Uno with the highest composite score of 8.3 and a net emotional...
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SearchUnify's Contextual Relevance Engine (SCORE) Framework: Ushering in a New Era of Neural Search Precision
Ushering in a new era of neural search precision with the SCORE framework.
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SearchUnify for Salesforce Service Cloud
Empowering service agents with AI to find answers faster and resolve cases sooner.
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SearchUnify Agent Helper Technical Guidebook
Streamlining case resolution with AI-driven summaries, responses, and analytics.
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Discover How Unified AI Agents Work Together to Boost Speed, Accuracy and Customer Satisfaction
Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.
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Unlock the Full Potential of KCS in Customer Support
Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.
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AI Agents for Customer Support: A Deep Dive
Delivering faster, smarter, and more cost-effective customer support.
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SearchUnify AI Speed: Your Competitive Edge
Discover why speed is key to achieving a sustained business advantage . . .
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SearchUnify Leadership Dashboard
A revolutionary analytics visualization tool designed to optimize support...
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Key Considerations for LLM Deployment
Discover the critical factors that demand careful thought before . . .
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Security & Privacy
