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Modern Support Technology for Every Support Profile

Here’s how SearchUnify's unified cognitive platform and applications augment your role

For Support Leaders

Drive and measure the success of your self-service and knowledge centered support initiatives

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For Support Leaders
For Customer Success Manager

For Customer Success Managers

Improve customer retention by predicting customer needs and proactively helping them

For Community Managers

Fuel community engagement and drive self-service success with AI-powered apps for your community

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For Community Managers
For Knowledge Workers

For Knowledge Workers

Identify and fill content gaps. Measure and improve knowledge discovery and findability

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For Customer Service Agents

Solve more customer queries in less time. Quickly access all case resolving content and insights right inside service console

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For Customer Service Agents
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What Makes SearchUnify A Leader in Modern Support Technology

Here’s why some of your peers and industry leaders recommend SearchUnify

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Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.

Here’s how SearchUnify helps you find the holy grail of customer service

Drive Self-Service Success

Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.

Decrease Average Handle Time

Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.

Augment Support Efficiency

Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.

Increase First Call Resolution

Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.

Drive Knowledge-Centered Support

Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.

Maximize Your Customer Service ROI

Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.

A Unified Cognitive Platform to Transform Your Support Ecosystem

A Unified Cognitive Platform to Transform Your Support Ecosystem
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Some of Our Customers

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Your Arsenal of Futuristic Support Applications

Leverage AI-powered apps built on a scalable unified cognitive search platform

AgentHelper

SearchUnify's Agent Helper

Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts

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Chatbots

SearchUnify's Chatbots

Solve customer queries faster, boost case resolution and elevate support CSAT with intelligent chatbots that leverage enterprise-wide knowledge and search insights

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CommunityHelper

SearchUnify's Community Helper

Elevate community engagement with an ‘always on’ bot for your community that keeps an eye on new discussions and threads and provides meaningful, sentiment adaptive responses 24*7

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EscalationPredictor

SearchUnify's Escalation Predictor

Streamline service delivery with a proactive ticket analysis system for real-time insights into case sentiment and probability of escalation to drive first contact resolution

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KCSEnabler

SearchUnify's KCS Enabler

Revolutionize support knowledge creation and discovery with a KCS v6 aligned cognitive application for improved support documentation and unparalleled support turnarounds

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Learn more about SearchUnify's Next-Gen Applications

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Master The Art of Self-Service & Support

Keep abreast of the latest & best practices in customer support

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Our Partners

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Here's What the Best in Business Have to Say About SearchUnify

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Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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